Support
This page is for people who need help with Locked Album. Legal details are in the Privacy Policy and Terms of Use.
Contact
Email: streakbound@zohomail.com
Please include the email you used to sign in, if you have one, your device model, the app version if you know it, and a short description of the issue. We aim to reply within a few business days.
This version has no subscription and no in-app purchase. There is nothing to cancel or restore.
Forgotten vault passphrase
The vault passphrase cannot be recovered. Email sign-in does not restore it, and we cannot open the vault for you.
If you still know the current passphrase, open Settings → Change passphrase.
If you do not know it, the photos and videos already in the vault on that device cannot be decrypted.
Delete your account
Sign-in is optional. If you never signed in, there is no account to delete.
- Open Settings → Account → Delete account.
- Confirm. We then delete the server-side account, sign-in codes, and sessions.
- Deleting the account does not erase the encrypted vault on this device.
If you cannot use the in-app flow, email us with information we can use to verify the account. We will handle a verifiable request within 30 days.
Delete the on-device vault
Open Settings → Vault → Delete on-device vault. This deletes the local keys and files. It does not delete the account.
Export anything you want to keep before you do this. After the vault is deleted, we cannot restore it.
Photos and video
Photos and videos stay in the encrypted vault on this device. They are not uploaded, and the vault is excluded from iCloud backup. Each device has its own vault. There is no cloud copy.